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Shipping and Returns on uWeed.eu

Shipping in Europa

uWeed’s customers living abroad in Europe, respectively with a delivery address outside of Switzerland (hereafter “foreign customers”) can order products on our platform uweed.ch for as long as their delivery address is located in one of the following countries: Austria, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and the United Kingdom.

Foreign customers are obliged to ensure that the products ordered on uweed.ch comply with the legislation in force in their country. The nature of the products sold on our platform and the complex local legislations linked with those might increase the risk of issues with logistic partners or customs controls and uWeed declines any responsibility in case of a delay in a delivery, a confiscation of the products by the customs services or a possible fine from the national police of the respective country.

 

Returns of online orders placed on uweed.eu

Our return policy lasts 14 days after delivery of the order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable. Due to the nature of the products, we do not accept returns for agricultural product, food or any other perishable items. Examples include but are not restricted to edibles, gift cards and downloadable products. To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to: Digital Hive GmbH, Anwandstrasse 64, 8004 Zurich, Switzerland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are returning one or several items with a total value of CHF 75.- or over, we would recommend you to consider a tracked shipping service or purchase a shipping insurance as we cannot guarantee that we will receive your parcel.

Refunds of orders from uweed.eu (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via email at hello@uweed.ch or via phone on +41 (0) 43 550 04 56.

Refunds of items on sale

Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.

Exchanges from products bought on uweed.eu

We only replace items if they are defective or damaged. It only applies to items for which we accept returns. If you need to exchange it for the same item, send us an email at hello@uweed.ch and send your item to: Digital Hive GmbH, Anwandstrasse 64, 8004 Zurich, Switzerland.

Date: April 29th 2019

Version 1.3

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